Help and FAQs
Quick answers to common questions. If you cannot find what you need, contact us.
Ordering and payment
How do I place an order?
Add items to your cart, open the cart and select checkout. Enter your delivery details, choose a delivery and payment option, and confirm. You will receive an order confirmation by email.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you see your order history, track orders and keep your wishlist across devices.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout before you confirm.
Can I change or cancel an order?
Contact us as soon as possible with your order number. If the order has not yet been dispatched, we will do our best to change or cancel it.
Delivery
How much is delivery?
Delivery options and costs for your address are shown at checkout before you pay. See shipping and delivery.
How can I track my order?
Sign in to your account to see your orders, or use the order tracking page with your order number and billing email address.
Returns
Can I return an item?
Unopened, unused items can be returned within 14 days of delivery. Some items cannot be returned once opened, for hygiene and safety reasons. Full details are in our returns and refunds policy.
My item arrived damaged or is not what I ordered. What should I do?
Do not use it. Contact us within 14 days of delivery with your order number and a photo, and we will arrange a replacement or refund.
Your account
I forgot my password. What now?
On the account page, select “Lost your password?” and enter your email address. We will email you a link to set a new one.
What is the wishlist?
Select the heart on any product to save it for later. Your wishlist is stored in your browser, and in your account when you are signed in.
Products and health information
Do you sell prescription medicines?
No. Royal Care sells non-prescription products only. If you think you need a prescription medicine, please see a doctor or pharmacist.
Can you tell me which product is right for my condition?
We can answer questions about a product’s features, pack size and delivery, but we cannot give medical advice. Please speak to a doctor or pharmacist about what is suitable for you.
Are your health guides medical advice?
No. They are general information with their sources listed. See our editorial policy and medical disclaimer.