Privacy Policy
This policy explains what personal information Royal Care collects through this website, why we collect it and the choices you have. “We” means the business that operates this store.
Information we collect
- Orders and accounts: your name, billing and delivery address, email address, phone number (if you give one), the items you order and your order history. If you create an account we also store your login details; your password is stored in hashed form, not as readable text.
- Payments: payment is handled through the payment method you choose at checkout. We do not store card numbers on this website.
- Contact form: your name, email address and the content of your message.
- Newsletter: your email address and a record that you agreed to receive our emails.
- Wishlist: saved products are stored in your browser, and in your account if you are signed in.
- Technical data: like most websites, our hosting and security providers process technical data such as your IP address, browser type and the pages requested, in order to deliver the site and protect it from abuse.
How we use it
- to process, deliver and support your orders;
- to manage your account and reply to your messages;
- to send the newsletter, if you subscribed;
- to keep the site secure, prevent fraud and meet our legal obligations, such as keeping order records.
We do not sell your personal information.
Cookies
We use cookies that are needed for the store to work: for example to remember what is in your cart, to keep you signed in and to protect the checkout. Our security and content delivery provider may also set cookies needed to protect the site. We do not use advertising cookies. If analytics or similar tools are added in future, this policy will be updated first.
Who we share information with
We share only what is needed with service providers that help us run the store: our website hosting provider, our security and content delivery provider, the delivery services that bring your order, and the payment provider you choose at checkout. They may use your information only to provide their service.
How long we keep it
We keep order records for as long as the law requires us to keep business and tax records. Account details are kept until you ask us to delete your account. Contact messages are kept for as long as needed to deal with your enquiry. Newsletter details are kept until you unsubscribe.
Your choices and rights
Depending on where you live, you may have the right to see the personal information we hold about you, to have it corrected or deleted, and to object to or restrict certain uses. To make a request, or to unsubscribe from the newsletter, contact us. You can also update most details yourself from your account.
Health information
We do not ask for medical records, and you should not send us sensitive health details. What you buy from us may still reveal something about your health, so we treat order information as confidential.
Changes to this policy
We will update this page if the way we handle personal information changes.