Shipping and Delivery

This page explains how delivery works when you order from Royal Care.

Delivery options and cost

The delivery options available for your address, and what each costs, are shown at checkout before you pay. The total on the final checkout step is the total you will be charged for the order.

Where we deliver

Enter your address at checkout to see whether we can deliver to you. If no delivery option appears for your address, we are not able to deliver there at the moment.

Order processing

• You will receive an email confirming your order as soon as it is placed.
• We prepare orders as quickly as we can. You will receive another email when the status of your order changes.
• You can follow the status at any time from your account or the order tracking page.

Delivery times

Delivery times depend on your address and on the delivery service. If you need an item by a particular date, please contact us before ordering and we will tell you whether that is realistic.

If something goes wrong

• Damaged or incorrect items: contact us within 14 days of delivery with your order number and a photo, and we will put it right. See our returns and refunds policy.
• Order not arrived: check the tracking page first, then contact us with your order number and we will look into it with the delivery service.

Customs and import charges

For deliveries that cross a border, your country’s customs authority may charge import duties or taxes. These are not included in our prices or delivery charges and are the responsibility of the recipient.