Returns and Refunds

We want you to be happy with your order. This policy explains when you can return a product and how refunds work. It does not affect any rights you have under the consumer law of your country.

Changed your mind

You can return an unwanted item within 14 days of delivery if it is unused, unopened and in its original sealed packaging. Please contact us first, with your order number, so we can tell you how and where to send it. Unless the item is faulty, the cost of sending it back is your responsibility.

Items we cannot take back

For hygiene and safety reasons we cannot accept returns of the following unless they are faulty or were sent in error:

• products that have been opened or used, or that have a broken seal;
• test strips, lancets and other single-use or sterile items once opened;
• personal care items such as menstrual care products, razors and thermometers once opened;
• vitamins and supplements once the seal is broken.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will offer a replacement or a refund, and we will cover reasonable return postage where we ask you to send the item back.

How refunds are paid

Once we have received and checked a return, or agreed that a return is not needed, we refund the price of the item to your original payment method. For orders paid by cash on delivery, we will agree a refund method with you. We will email you when the refund has been issued.

Questions

If you are unsure whether an item can be returned, send us a message before sending anything back.