Terms and Conditions
These terms apply when you use this website or place an order with Royal Care. Please read them before ordering.
1. About our products
We sell non-prescription health and personal care products. We do not sell prescription medicines. Products are intended for personal use and must be used in line with the label and the instructions supplied with them.
2. Product information
We take care to describe products accurately. Product images are for illustration and packaging may vary. If the information supplied with a product differs from what is on our website, follow the information supplied with the product and let us know.
3. Prices and availability
Prices are shown in the currency displayed on the site and can change before you order. The price that applies is the price shown at checkout when you place the order. Delivery charges are shown separately before you pay. All orders are subject to availability; if we cannot supply an item we will tell you and refund anything you have paid for it.
4. Orders
Your order is an offer to buy. We accept it when we confirm that it has been dispatched or completed. We may decline or cancel an order, for example if an item is unavailable, there is an obvious pricing error or we suspect fraud. If we cancel an order you have paid for, we will refund you.
5. Payment
The payment methods available are shown at checkout. Payment is taken or due as described for the method you choose.
6. Delivery and returns
Delivery is explained on our shipping and delivery page, and returns in our returns and refunds policy. Both form part of these terms.
7. Health information
The content on this website, including our guides, is general information and is not medical advice. It is not a substitute for advice from a doctor, pharmacist or other qualified health professional. See our medical disclaimer.
8. Your account
You are responsible for keeping your login details secure and for activity on your account. Tell us promptly if you think someone else has used it.
9. Reviews
Reviews must be honest, based on your own experience of the product and free of offensive or unlawful content. Reviews should not make medical claims. We may remove reviews that break these rules.
10. Our website
The content of this website belongs to us or our licensors. You may view and print pages for personal use, but you may not copy or republish content for commercial purposes without permission.
11. Our responsibility to you
Nothing in these terms limits rights that the law does not allow us to limit. Subject to that, we are responsible for foreseeable loss caused by our failure to comply with these terms, but not for losses that were not foreseeable, that were not caused by us, or that are business losses.
12. Changes and contact
We may update these terms from time to time; the version on this page when you order is the one that applies to that order. Questions about these terms can be sent through our contact page.