Quality and Sourcing

Health products deserve more care than most things bought online. This page sets out the rules we apply to what is listed in the Royal Care store.

What we list

• Non-prescription products only. Everything in the store is intended for general sale. We do not sell prescription medicines.
• Products for personal, everyday use. Our range covers personal care, vitamins and minerals, home monitoring devices and medical supplies.

Our sourcing rules

• Products must come from the manufacturer or from a supplier entitled to sell them.
• Products must be supplied in their original packaging, with the labeling and instructions intended for the customer.
• Products with an expiry date must have a reasonable period remaining when they are sent to you.

What every listing must show

• what the product is and what it is for, without exaggerated claims;
• the pack size and what is included;
• key specifications, such as the measurement type for monitoring devices;
• relevant safety information, including who should ask a professional before use.

Product photographs are for illustration and packaging can change. Always read the label and instructions supplied with the product you receive.

Reviews and ratings

Only customers who have bought a product can review it, and their reviews are marked as verified. We do not write, buy or alter reviews.

If you have a concern

If something about a product you received does not look right, for example damaged packaging, a broken seal or a missing leaflet, do not use it. Contact us with your order number and a photo, and we will resolve it under our returns and refunds policy.